1. TERMS AND CONDITIONS OF THE ONLINE STORE
b2b.sytamicha.eu
1.1. The online store operating at www.b2b.sytamicha.eu is run by 4ZOO Limited Liability Company, located at ul. Marsz. Józefa Piłsudskiego 61, 24-100 Puławy, with tax identification number (NIP): 7162828313, and REGON: 385210934, registered in the Register of Entrepreneurs maintained by the District Court Lublin-East in Lublin with its seat in Świdnik, VI Economic Department of the National Court Register, under the KRS number: 0000822115, with a share capital of 5,000 PLN fully paid, hereinafter referred to as the “Seller”.
1.2. Contact with the Seller can be obtained:
- By phone: +48 530 880 011 (Shop’s working hours 8-16 on working days, standard call charge according to the tariff package of the service provider used by the Customer),
- By email: [email protected]
2. GENERAL PROVISIONS
2.1. The following meanings are established for the words:
2.1.1. TERMS AND CONDITIONS – these terms and conditions.
2.1.2. CUSTOMER – An entrepreneur who places an order in the Store under the terms set out in these Terms and Conditions;
2.1.3. GOOD, PRODUCT – movable item presented in the Online Store, which is the subject of the Sales Agreement.
2.1.4. SALES AGREEMENT – a sales agreement for Goods within the meaning of the Civil Code, concluded between the Seller and the Customer, using the online store service.
2.1.5. ONLINE STORE (STORE) – an online service available at www.b2b.sytamicha.eu, through which the Customer can place an Order.
2.1.6. ORDER – a declaration of intent by the Customer specifying clearly the type and quantity of Goods, leading directly to the conclusion of a Sales Agreement.
2.2. The subject of the Store’s activity is the sale of products currently available in the assortment and enabling the Customer to place Orders for the offered products via the website. Using this service is possible after registering and logging in by the Customer in the Store.
2.3. Sales take place via the Internet between the person placing the Order as the buyer and the Store as the Seller.
2.4. Every Customer purchasing products offered by the Store is obliged to familiarize themselves with the content of these Terms and Conditions before making them.
3. TECHNICAL CONDITIONS OF PLACING ORDERS
3.1. Technical requirements necessary to use the Store’s services: a) Internet connection; b) Correctly configured browser; c) Current, active, and correctly configured email account; d) Enabled Cookies and Java Script support; e) Software for reading PDF files.
3.2. If the Customer uses hardware or software that does not meet the technical requirements specified above, the Store does not guarantee the proper functioning of the service and reserves that this may negatively affect the quality and course of the order placement procedure.
3.3. It is forbidden for the Customer to provide unlawful content, including in opinions on Products.
3.4. The Customer can subscribe to the Store’s newsletter, i.e., regular sending of information about the Store’s products and services. To subscribe to the newsletter, the Customer must enter their email address in the newsletter form located on the Store’s website, simultaneously confirming consent to the processing of their personal data for this purpose and sending promotional content to the provided email. You can unsubscribe from the newsletter at any time, and for this purpose, the Customer is asked to submit a resignation statement via the Store’s email: [email protected] or select the resignation link in the email message delivered with the newsletter.
4. B2B CUSTOMER REGISTRATION
4.1. Registration in the Store is free but mandatory. The Store does not allow placing Orders without the need to register and log in to the Store and accept the Terms and Conditions.
4.2. To delete a Customer Account from the Store, send an email with a request to delete the account to the email address: [email protected], providing the data identifying the Customer currently registered in the Store. This does not apply to situations where the Store is in the process of executing an Order placed by the Customer. In such a case, the effect of terminating the contract will occur upon the execution of the subject Order.
5. ORDERS
5.1. Information about the available assortment in the Store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
5.2. When placing an Order, the Customer invites to conclude a sales contract for the ordered products in the Store. During the ordering process, the Customer is informed about the expected order processing time, product availability, price, payment methods, and possible variants. To deliver the product, the Customer is obliged to verify their full address details after logging into the Account. Before placing an Order (using the “Finalize order” button), the Customer confirms that they have read these Terms and Conditions, along with familiarizing themselves with the Privacy Policy and expressing consent to the processing of personal data for the needs of the Order.
5.3. The confirmation of accepting the Order sent by the Store to the email address provided by the Customer is a declaration of accepting the invitation to conclude the contract mentioned above. If, before confirming the placement of the Order (the “Finalize order” button), the Customer stops using the service and leaves the Store, the contract will not be concluded.
5.4. Entities with the status of Entrepreneurs with consumer rights cannot place Orders via the Store (B2B platform).
5.5. To place an Order, the Customer is obliged to make a choice, among those available in the Store: ordered products, delivery method, payment method, and indicate the delivery address. The choice is made by: selecting a product and adding it to the basket.
5.6. The Customer can choose an unlimited number of products for the Order from the quantity of a given Product available for Orders, and after going to the Basket, they will receive a summary of the selected Products. If the number of Products is limited, the Store marks such information on the page. The Customer has the option to subscribe to automatic notifications about the availability of Products, which they will receive at the indicated email address.
5.7. In the event of the unavailability of Products covered by the Order in the warehouse, from the Store’s suppliers, or for other reasons and the inability to fulfill the Customer’s Order, the Store will notify the Customer of this fact no later than within 14 (fourteen) days from the date of placing the Order. In such a case, the Customer has the right to decide whether they agree to the execution of the Order within the period proposed by the Store or withdraw from the contract. In the event of the impossibility of partial fulfillment of the Order mentioned above, the Customer is informed about the status of the Order and makes a decision on how it is to be executed. The Customer has the option to withdraw from the contract in the part concerning the unavailable Product or withdraw from the entire Order.
5.8. The Store reserves the right to cancel the Order in whole or in part if the Customer provides incorrect or false data, including incorrect or false email address, or if the payment for the Order is not credited to the Store’s bank account within the time specified in the Order.
6. PRICES, PAYMENT, AND DELIVERY
6.1. The price given for each Product is binding at the time the Customer places the Order. The prices of goods posted on the Store’s website include VAT (if VAT is charged due to the place of delivery of the Goods) and do not include delivery costs. The price may include an individually calculated discount or rebate, assigned to the Customer in an automated manner – this information is included in the Order summary.
6.2. Delivery of goods is carried out via a courier company (DHL, DPD, FedEx, Geis, GLS, InPost, Pocztex., UPS).
6.3. Information about delivery costs is available during the ordering process before placing such an Order.
6.4. Delivery costs will be included in the Product prices depending on the ordered goods and the Customer’s choice regarding the delivery method when placing the Order.
6.5. The Seller provides the Customer with the following payment methods for Products:
6.5.1. Electronic payments, quick transfers, and card payments via the Stripe platform, provided by Stripe, Inc., 354 Oyster Point Boulevard, South San Francisco, California, 94080, USA. More information: https://support.stripe.com;
6.5.2. Payment in the “cash on delivery” option in cash or by card, depending on the courier’s technical capabilities. When choosing the “cash on delivery” payment method, an additional fee of 5 PLN gross is charged, about which the Customer will be informed when choosing the indicated payment method.
6.5.3. Prepayment based on ZK documents (Customer Orders).
6.5.4. Trade credit – payment term X days from the date of placing the Order.
6.6. If an Order is placed and another payment option is chosen than on delivery (or the right to deferred payment based on a VAT invoice), and the payment for this Order is not credited within fourteen (14) days, the Order is canceled. After three (3) working days from placing the Order, if the payment is not credited, the Customer will receive a reminder to make the payment to the email address provided.
6.7. The release of the Order will take place within the time specified in the confirmation.
7. WARRANTY EXCLUSION
7.1. The warranty for defects, as referred to in the Civil Code, is excluded.
7.2. The Seller is not responsible, in particular, for the storage, transport, or use of Goods contrary to the information contained in the description of the Goods, the labels of the Goods.
7.3. The Customer is not entitled to any claims against the Seller due to claims of third parties resulting from the use of Goods.
8. PERSONAL DATA PROTECTION
8.1. Provisions concerning the protection of the personal data of Customers by the Seller are included in the Privacy and Cookies Policy posted on the Store’s website.
9. FINAL PROVISIONS
9.1. For each Product sold by the Store, a VAT invoice or another settlement document compliant with the applicable tax regulations is issued. The VAT invoice is delivered electronically to the email address provided by the Customer or in traditional form along with the delivery of the goods. Acceptance of the Terms and Conditions also constitutes consent to send invoices in electronic form.
9.2. The applicable law is Polish law. Disputes arising between the Customer and the Seller will be settled by the court competent for the Seller’s seat.
9.3. The Seller reserves the right to change the Terms and Conditions. The Seller will notify registered Customers of the change to the Terms and Conditions by email with the right to terminate the contract within 14 days. Changes to the Terms and Conditions come into effect 14 days after notification. Orders placed before the date of entry into force of changes to these Terms and Conditions are implemented based on the provisions in force on the day of placing the Order.